Disputes & Claims
Buyer Says the Box Was Empty: What Evidence Can a Seller Review?
A practical evidence checklist for an empty-box report: review packing capture, parcel identity, carrier information, and buyer observations without overclaiming.
PACKPROOF RESOURCES
Evidence Library
Practical guidance for documenting shipments and reviewing the record.
START WITH THE SHIPMENT
Shipment Evidence: What Sellers Should Document Before an Order Leaves
Build a clear shipment record with order details, visible item condition, packing, the final seal, and separate carrier records.
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How we use sources01
Shipment Evidence
Document the item, packing process, shipping label, and final seal. Keep the capture connected to the correct order.
Explore guides →02Disputes & Claims
Organize a questioned shipment around the available sources and the specific issue under review.
Explore guides →03Marketplaces & Commerce
Keep order context and channel requirements distinct from your own documentation workflow.
Explore guides →04Collectibles & High-Value Items
Record identifying details, grading labels, visible condition, and packaging for condition-sensitive items.
Explore guides →05Returns & Buyer Evidence
Document receipt and return shipments while preserving each participant’s contribution as a separate source.
Explore guides →06Evidence Integrity
Understand original files, hashes, timestamps, source history, and the limits of digital checks.
Explore guides →07Fulfillment Operations
Make clear, consistent evidence capture part of the packing process.
Explore guides →Find your starting point
Latest guides
Evidence Integrity
What Makes Digital Shipment Evidence Trustworthy?
Understand file integrity, source attribution, timestamps, order identity, and capture limits when evaluating digital shipment evidence.
Disputes & Claims
E-Commerce Dispute Evidence: How to Build a Reviewable Shipment Record
Organize order details, packing media, carrier records, and buyer submissions into a shipment record that makes each source and its limits clear.
Shipment Evidence
How to Document a High-Value Shipment Before You Send It
A practical high-value shipping evidence checklist covering item identity, condition, accessories, packing, the final seal, and record review.
Collectibles & High-Value Items
How to Document High-Value Collectibles Before Shipping
Record a collectible's identity, visible condition, grading label, holder, and packing sequence while keeping authentication and shipment evidence distinct.
Shipment Evidence
How to Record Packing Clearly
Set up, test, and review a packing video with readable details, visible handling, and an honest account of interruptions before dispatch.
Shipment Evidence
Packing Video vs. Photos: What Each Can and Cannot Show
Compare packing video and photos for item detail, packing sequence, the final seal, and shipment review. Understand the gaps each format leaves.
Returns & Buyer Evidence
Return Evidence: Documenting Receipt, Condition, and the Return Shipment
Document a return with separate records of arrival, visible condition, repacking, and seller receipt, all connected to the original order.
Collectibles & High-Value Items
Serial Numbers, IMEIs, and Unique Identifiers: What to Record Before Shipping
Record readable unit identifiers, connect them to the physical item and order, distinguish model and shipment numbers, and protect full values from public exposure.
Shipment Evidence
What Should Be Visible in a Packing Video?
Use six review questions to check item identity, condition, included contents, packing, closure, and the shipment connection in a packing video.
Shipment Evidence
Why the Final Seal Matters in a Shipment Record
Document the transition from an open box to a sealed, labeled parcel while keeping closure surfaces, interruptions, and later handoff limits clear.
Read the source. State the limit.
These guides distinguish what a recording shows, what a participant submits, what a carrier reports, and what remains unknown. Examples are labeled. Policy-dependent statements link to official sources.
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