Disputes & Claims
E-Commerce Dispute Evidence: How to Build a Reviewable Shipment Record
Organize order details, packing media, carrier records, and buyer submissions into a shipment record that makes each source and its limits clear.
EVIDENCE LIBRARY / TOPIC
Marketplaces & Commerce
Keep order context and channel requirements distinct from your own documentation workflow.
A marketplace order, a payment-provider case, and a carrier claim are separate records. Begin with the transaction reference and the current official case instructions. Save the listing as it appeared for the purchase where available, preserve messages, and note which source each attachment comes from. The guides below explain the common evidence workflow without claiming that every service accepts the same material.
Channel-specific policy guides will be added as their sources and review process are ready. For a current case, use the instructions in that service’s official case page.
Start with these guides
Shipment Evidence
How to Document a High-Value Shipment Before You Send It
A practical high-value shipping evidence checklist covering item identity, condition, accessories, packing, the final seal, and record review.
Shipment Evidence
Packing Video vs. Photos: What Each Can and Cannot Show
Compare packing video and photos for item detail, packing sequence, the final seal, and shipment review. Understand the gaps each format leaves.