Disputes & Claims
Buyer Says the Box Was Empty: What Evidence Can a Seller Review?
A practical evidence checklist for an empty-box report: review packing capture, parcel identity, carrier information, and buyer observations without overclaiming.
EVIDENCE LIBRARY / TOPIC
Disputes & Claims
Organize a questioned shipment around the available sources and the specific issue under review.
An empty-box report, visible damage, and a disagreement about the description ask different questions. Preserve the original material, identify its source, and explain the remaining gaps. Check the current process of the organization reviewing the case.
Guides in this topic
Disputes & Claims
E-Commerce Dispute Evidence: How to Build a Reviewable Shipment Record
Organize order details, packing media, carrier records, and buyer submissions into a shipment record that makes each source and its limits clear.