ORDER & SHIPPING CONNECTIONS

Connect the order.
Follow the shipment.

Store connections and order imports provide the transaction context. Supported carrier tracking adds shipping activity to the same Proof.

Open Connections Ask about a connection

ORDER → EVIDENCE → SHIPPINGSources connected to one Proof.

OrderAuthorized intake or import

EvidencePacking recording

ShippingAvailable carrier reports

ProofOrder
Evidence
Shipping

Recipient viewsMode-specific access

Case materialDefined export scope

Developer APIRestricted access

Zendesk viewerPrivate pilot

Workflow model. Availability depends on provider authorization, account access, and supported operations.

Order intake

Bring transaction details into the Proof. Eligible connected orders can create Proofs automatically when intake is enabled.

Shipment activity

Attach supported carrier reports to the shipment timeline with their reported source and time.

Evidence review

Provide the record through shared views or exports. Receiving organizations apply their own evidence requirements.

AVAILABLE WORKFLOWS

Check the options for your account.

Connections in your workspace shows the providers and authorization status available to you.

Connection	Availability	What it contributes
Order imports & direct entry	Supported workflows	Order and item details without a store connection. Confirm the information before recording.
eBay, Shopify & Etsy	Provider & account dependent	Authorized order intake. Availability depends on provider approval, store eligibility, and sync configuration.
Carrier tracking	Supported shipments	Carrier reports through the configured tracking provider, including Shippo support. Coverage depends on the shipment and available reports.
Shared views & exports	Review access	Evidence for a buyer, support team, or reviewer. Check the included material before sharing.
Zendesk claims viewer	Private pilot	A read-only claims sidebar requiring installation and validation in the receiving workspace.
Platform API	Authorized access	Programmatic Proof workflows by arrangement. Contact PackProof to discuss access.

Order intake supplies context; packing evidence still requires recording. Sharing a record does not automatically submit a claim or establish a platform’s acceptance of the evidence.

ORDERS WITHOUT A CONNECTION

Start with the order details you have.

Use a supported import or enter the transaction directly. Once the order is associated with a Proof, record the packing process against that record.

Create your account Read the API integration overview